How do I pay for your service?
F requently A sked Q uestions
A: Payment is due at the time of or prior to the first visit unless other arrangements are made. We accept cash or checks. Please make all checks payable to Off The Leash, LLC. Tips are greatly appreciated. Credit Cards and PayPal are accepted online through the portal and mobile app, with a 3% convenience fee. Zelle and Venmo and Cash work, too.
What Happens if I'm coming home early or later?
A: Just let us know as soon as you know. We will make sure service continues until you get home.
We understand your plans change and we, generally, do not charge for cancellations with adequate notice. Same day cancellations or additions will have a $10 per visit charged since we have already carved our schedule out in stone for the day.
Holiday Cancellations: We often have to turn people away during holidays so any cancellations prior to a major holiday; i.e.: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than a five-day notice will be treated as a Same-Day Cancellation for the holiday period. We request your understanding that Holiday travel is a peak service time for pet care.
Cancellations for Mid-Day Walks: You got the day off of work! Good for you, just let us know by 9 a.m. please, and we won’t charge you for that day’s walk.
What happens if you break something in my house or something goes missing?
How do you maintain a key to the house?
A: I have insurance for that. For peace of mind and the protection of the client, we will maintain a Pet Sitting Insurance Policy at all times to include a Dishonesty Bond. OTL is only responsible for loss or damage to pets or property resulting from accident, gross negligence or dishonesty. A copy of the policy and coverage is maintained on file and available upon request.
Access to your Home by Others: If you let a family member or friend check in on Fido, we cannot be held liable for any damages to property or pet as a result. Please let us know if someone else has access to the house so we don’t end up calling the cops or putting them in a Full Nelson.
Animal Behavior: If Fido decides to eat your leather couch or designer shoes, you can’t blame that on us if we followed your containment instructions. We will take pet-shaming photos before clean up if you wish.
Does my pet have to be up to date on shots?
A: The State Law requires a Rabies shot or Titer test for cats and dogs. All other vaccines are a great idea to keep your best buddy healthy. If you choose to not have vaccinations we will just make sure pets stay on your property and not interact with others. We utilize best practices to ensure illness is not introduced to your pet, however, some communicable illnesses can be contracted from the environment. Please let us know if your pet is sneezing, coughing, or has any discharge so we can take extra precautions in keeping others healthy.
Who can I expect to care for my pet?
A: Off The Leash is Family Operated by Laura and Tom Spaeth, Husband and Wife Dynamic Duo. We tag team and take different shifts so either one of us will be caring for your critter. If you have a special case that needs the dedicated care of just one of us, we will do our best to accommodate but scheduling will be limited.
Highly Trained Side-Kick: Anyone entering your home will be fully vetted, insured and trained. If you choose to have your own backup in place please let us know prior to any scheduled visits.
Back-Up Sitter: Everyone has the remote likelihood of getting run over by a bus, so we have carefully networked with other professional pet sitters in the area to have a back-up support if needed.
A: Duration of Visit: We will stay with your animal to ensure all physical and emotional needs are met. Approximate length of visits are 20-30 minutes. Every animal is different and we use our best judgment in the needed length of the visit. Some cats or dogs may not enjoy company and the visit will be kept to a minimum to lessen stress. Conversely, in the case of an emergency, accident or special need animal, extra time may be needed.
How long do you stay each visit?
A: We will get a key to your house during the initial visit. Most people like for us to hold onto their key for ease in schedule future visits. Keys are kept in a coded system separate from your personal information to ensure your safety in the unlikely event of key loss or theft. If you want your key returned between each visit, there will be a $5 key exchange fee each time for the extra trip to your house.
A: We are First Aid and CPR certified and have Vet Tech experience. We will assess the situation and discuss if a home remedy is ok for minor injuries or if a trip to your vet is needed. If you can not be reached because you are lounging on a sunny beach in the Bahamas, then rest assured we will make sure your pet gets the care they need.
What will you do if my Fuzzy Baby gets hurt or sick?
What if you are snowed in or can't get to my house?
A: JEEP! We have jeeps, chain saws and experience driving in bad weather. But we do have a plan in case we can’t get to your house...
The inclement weather plan will be as follows:
1) Every effort will be made to drive to your home;
2) The service schedule may be changed, interrupted, or altered due to circumstances;
3) If it is not possible to drive safely to your home, your emergency contact will be notified,
4) You will be notified that the above-mentioned contingency plan has been activated and when normal visits continue.
If you do not provide a nearby emergency contact with access to your home understand that we will provide service but not until conditions allow us to reach your home safely.
I am always watching the weather and have timed feeders for cats, extra rooms at my house for dogs if it looks like a snowmageddon is heading our way.
A: Every pet has their own needs. A kennel is good for a dog that will destroy your house if they are left alone.
Otherwise, pets are happiest in their familiar surroundings and sleeping in their own bed. With a sitter, they are kept from potentially contagious viruses and parasites and don’t have to listen to barking all day.
In a kennel, house trained dogs can have issues relieving themselves in a kennel run. They can develop bladder infections or relapse in their house training if not kept to their usual routine.
Cost: Several visits a day from a pet sitter is more cost effective when you have multiple pets since we do not charge per pet.
Convenience: Most kennels do not allow pick up after hours or on the weekends so Max has to stay an extra day. With a pet sitter, you do not have to transport your critter, they will be waiting to greet you on your return.
A: It sure is easy to ask the neighbor or hit a profile on a mobile app but those are hobby sitters and haven’t made it their mission to provide the best care for you pets.
It is like choosing between the Quick Cut Hair Shack or a trusted Salon Professional.
Off The Leash is Professional and Full-Time. Our business is providing quality care and service. We know what to do in emergencies and you don't have to feel like you are imposing on us. We are insured, experienced, educated, pet first aid certified and don’t take nights off to go party downtown.
The dot com sites require very little screening for their walkers and have a high turnover rate leaving you with new people coming in your home.
We develop a relationship with our clients. We've known most of our furry clients since they were tiny balls of fluff. And we certainly know their likes and dislikes, and that spot that makes their legs get weak and silly....
A: Reservations: To ensure we can provide for you on your desired dates, it is best to plan ahead and make reservations. Scheduling is on a first come first serve basis and we will do our best to accommodate your needs.
Recommended Reservation Buffer:
Holidays Book 1-2 weeks in advance
Workdays Book 48 hours in advance
Weekends book 4 days in advance
Less than 24 hour notice may require a $5-10 Same Day Booking Fee
New Clients: Your pet will want to interview us prior to services. It’s a good idea to contact us at least two weeks prior to your trip to allow time for a FREE, no obligation, Meet and Greet. Fill out the Contact form below, email or call and we will add you to the Off The Leash Family.
Existing Clients: You can book through your own Pet Portal or mobile app. You can also Call me directly, text or email.
Confirmation: No request is final until you get a confirmation email. Please review the dates and times. "to err is human" to forgive is tough for a dog when they have to go hungry.
Emergency Sitting/ Same Day: We do offer emergency sitting to our Key Holder Clients. We will make every effort to accommodate your last minute sitting needs due to sudden work schedule changes and emergency situations provided we have a key, all information is the same and our schedule allows. Please have a back up plan for your pet in case we cannot accommodate your emergency needs. A Same Day Booking Fee may be applied.
Should I Use a Pet Sitter or a Kennel?
Why shouldn't I just ask the kid down the street or use a Cheaper Dot Com Site?
I want the Best Care for my Furry Family member!
How do I make a reservation?
When do you come care for my pet?
A: We will try to accommodate your specific time needs as closely as possible. However, due to scheduling needs of other clients, driving routes and possible animal emergencies we schedule our visits within time windows. (We are more punctual than the cable service guy)
Morning: 7-9 a.m.
Midday: 11-1:30 p.m.
Afternoon 1:30-3:30 p.m.
Evening: 7-9 p.m.
We space each household's visits out to the following optimal bladder holding formula.
2 Visits a day are spaced 12 hours apart
3 visits a day are spaced 7 hours apart with a 10 hour overnight
A: Sorry, No.
I have 5 dogs, 4 cats, 2 pigs, 2 goats, 2 kids (human) , 1 husband (also human) and a Parrot. They would all miss me terribly if they didn't see me at night.
In my years of experience, 99.9% of pets sleep fine throughout the night without their human. I will see them bright and early the next day.
Do You Stay Overnight?
Fluffy eats at 6pm, do you offer visits for dinner?
A: Two words. Rush hour. The logistics of additional time on the road and fuel make rush hour jobs tough. We decided to set this time aside for our family (see previous answer for the list of menagerie) to take a window of a break and see each other for a meal. We do work 9 to 14 hour days, 365 days a year. Most pets are fine with an early dinner or later dinner. If you have a special needs pet with medical reasons for a punctual meal, we can discuss options.